Your counsellor will notify you before your appointment which office you'll be in and which floor to go to when you get to 970 Burrard Street. If you're not sure, please email your counsellor directly. If you're not sure of your counsellor's email, it can be found on their bio at

After 6pm or on weekends, the front doors to the building are locked, so please dial 124, 125 or 224 into the keypad to the right of the front doors (your counsellor will confirm which buzzer number you dial prior to your appointment).

Once you're buzzed in, come up the elevator to floor 1 or 2 (depending on your counsellor). The counsellor will be available to let you in at your appointment time, but might not be available if you're early. If the buzzer isn't working for some reason, your counsellor will come to the lobby at your appointment time to let you in.

See you soon!

We use cookies so you can book appointments, sign in to your account, and to analyse our web traffic.

To find out more, read our privacy policy.